Terms and Conditions

Effective date: September 19, 2026

Welcome to Dear Emily Mails and the iCAN Dance Club. These services are operated by Lily Almond Studio.

These Terms explain how our memberships, physical mail, Shop, companion pages, songs, downloads, and accounts work. By using our website or making a purchase, you agree to these Terms and our Privacy Policy.

1. Purchases must be made by an adult

Our mail and creative content may be made for children, but all accounts and purchases must be managed by an adult who is at least 18 years old.

A parent, legal guardian, or other adult purchaser must provide the account, payment, and shipping information. Children should not create their own accounts or enter personal or payment information.

2. iCAN Dance Club memberships

The iCAN Dance Club offers monthly and annual memberships where available.

Each enrolled child receives their own monthly mail. If you enroll more than one child, each child is treated as a separate recipient and will receive their own mailing.

The available plans, prices, additional-child prices, international mailing charges, and optional tracking charges are shown before checkout.

Annual memberships are currently available only for United States addresses. International customers may join through a monthly membership in the countries available during checkout.

3. Automatic renewals

Monthly memberships automatically renew every month until you cancel.

Annual memberships automatically renew every year until you cancel.

By completing checkout, you give us permission to charge your selected payment method for:

• Your recurring membership
• Each additional child you enroll
• International mailing charges, when applicable
• Optional tracked shipping, when selected

Your complete recurring total and billing schedule will be shown before you pay.

If we change the price of an active membership, we will tell you before charging the new price when required by law.

4. When your membership begins

Your membership will begin with the next available issue.

If an issue is already being prepared or mailed when you join, your membership will begin with the following issue.

Mailing dates are estimates. They are not guaranteed delivery dates.

Each edition is different. Stories, songs, trading cards, paper goods, artwork, activities, and other contents may change from month to month.

Some pieces are printed, cut, or assembled in small batches. Small differences in color, cutting, placement, paper texture, or printing are normal and are not considered defects.

5. Prices, taxes, and standard mailing

The total shown at membership checkout includes applicable sales tax charged by us and standard mailing.

Optional tracked shipping costs extra.

International customs duties, import taxes, VAT, brokerage charges, and local handling fees are not included. These charges, when required, are the customer's responsibility.

6. Shipping addresses

You are responsible for providing a complete and correct mailing address.

Please update your address before the current issue enters preparation. An address change made after preparation begins may not apply to that issue.

We are not responsible for mail that is delayed, returned, or lost because the address provided was incorrect, incomplete, outdated, or undeliverable.

If mail is returned to us, you may need to pay the cost of mailing it again.

7. Optional tracked shipping

United States customers may add tracked shipping for the additional price shown during checkout.

Tracking is charged for each enrolled child because each child receives a separate mailing.

Tracking provides shipment information, but it does not guarantee a delivery date. Postal delays remain outside our control.

International tracking is not currently available.

8. International memberships

International monthly memberships are available only in the countries listed during checkout. We may add or remove countries in the future.

The international mailing charge applies to each enrolled child and is included in the total shown before payment.

International mail may take longer to arrive. Customs offices and postal carriers may also delay, hold, return, or reject a mailing for reasons outside our control.

Customers are responsible for any customs duties, VAT, import taxes, brokerage charges, or local handling fees required by their country.

9. Canceling a membership

Memberships renew automatically each month or year until canceled. When a member cancels, cancellation takes effect at the end of the current paid billing period. The member will continue receiving the benefits and mailings included in that paid period, but will not be charged again. Payments already processed are nonrefundable, except where required by law.

You may cancel at any time through your account or the cancellation option provided on our website.

This policy does not affect any cancellation or refund rights the law gives you.

10. Founding Membership pricing after cancellation

Canceling a Founding Membership permanently ends the locked Founding Member price. A member who later rejoins will pay the current available price.

11. Refunds and replacements

Because each edition is prepared for its recipient, an issue is generally nonrefundable once it enters preparation or fulfillment.

If we sent the wrong item, made a billing mistake, or an item arrived significantly damaged, contact us at dearemilymails@gmail.com within 14 days of delivery.

Please include:

• Your name
• Your order or membership information
• A description of the problem
• Photographs, when applicable

Depending on the situation, we may offer a replacement, Shop credit, or refund.

Limited-edition items may not be replaceable after they sell out.

This refund policy does not affect any rights the law gives you.

12. Shop orders

Shop purchases are separate from monthly membership mail unless the product page says otherwise.

Shop orders are prepared according to the fulfillment schedule shown on the website. They may be packed and mailed separately from membership mail.

Prices, pack sizes, shipping methods, and expected mailing schedules will be shown on the product page or during checkout.

An item is not reserved simply because it is in your cart. Your order is confirmed after payment is completed.

13. Mystery trading cards

Mystery trading-card packs contain randomly selected cards from the edition chosen during checkout.

You may choose an available edition, but you cannot choose the individual cards inside a mystery pack. Duplicate cards are possible.

The surprise is part of the mystery-card experience. Receiving a duplicate or a card you did not prefer is not considered a product defect.

14. Member Shop discounts

Active monthly members may receive a 10% discount on eligible Shop merchandise.

Active annual members may receive a 20% discount on eligible Shop merchandise.

Some founding members may receive a special Shop discount attached directly to their account.

Discounts do not stack. If you qualify for more than one discount, we will automatically apply the highest eligible discount.

For example, if you have a 10% monthly-member discount and a 15% founding-member discount, you will receive 15% off — not 25% off.

Unless we specifically say otherwise, discounts do not apply to:

• Memberships or renewals
• Shipping or tracking
• Taxes
• Gift cards
• Customs or import charges

Discounts cannot be transferred to another account or exchanged for cash.

15. Companion pages, songs, and downloads

Some editions include access to an online companion page, song, audio recording, or download.

The access code printed in an edition does not grant access by itself. You must sign in to an account with a paid membership, mailing record, or purchase that includes that edition.

Creating a free account does not unlock companion content.

After your access is confirmed, the edition may be saved in My Editions. Canceling your membership will not remove editions you already received and claimed. It will prevent you from claiming future editions that were not included in your paid membership period.

Companion content is for personal, noncommercial use by the purchaser and their household. It may not be sold, uploaded publicly, reposted, distributed, or shared outside the purchaser's household.

If an edition includes a one-time download, you are responsible for saving and backing up the downloaded file.

We may block access if we reasonably believe an account, access code, download link, or file is being used fraudulently or shared without permission.

16. Your account

You are responsible for:

• Providing correct account information
• Keeping your password private
• Keeping your email and mailing address current
• Protecting access to your account
• Telling us if you believe someone is using your account without permission

You may not use false information or another customer's membership, purchase, or access credentials.

17. Our creative work

Our website, photographs, illustrations, characters, stories, newsletters, lyrics, songs, recordings, trading cards, games, logos, downloads, and companion materials belong to Lily Almond Studio or are used with permission.

Your purchase gives you the right to enjoy the item or content for personal use. It does not give you ownership of the artwork, music, writing, design, or other creative rights.

Without written permission, you may not:

• Copy or reproduce our materials
• Sell copies or products made from our materials
• Upload our songs or files publicly
• Distribute our digital content
• Use our work for commercial purposes
• Remove ownership or copyright information

18. Photos, artwork, and other submissions

From time to time, we may invite customers to submit a photograph, artwork, message, testimonial, or challenge entry.

A parent or legal guardian must submit or approve anything involving a minor.

Do not submit photographs or information about another person unless you have permission.

Additional submission or promotion rules may be provided for a specific activity. If those rules are different from these Terms, the activity-specific rules will apply to that activity.

19. Responsible website use

Please do not:

• Try to bypass companion-page access checks
• Publicly share private links, songs, or downloads
• Copy or resell our materials without permission
• Try to enter another customer's account
• Interfere with the website's security or operation
• Use the website for fraud, abuse, or illegal activity

We may suspend an account or remove access when these rules are broken.

20. Services provided by other companies

We use other companies to help provide services such as payment processing, website hosting, account sign-in, email delivery, file delivery, and shipping.

Those companies may have their own terms and privacy policies. We are not responsible for an interruption or failure caused by another company when it is outside our control.

21. Website and service availability

We work to keep our website and services available, but we cannot promise that they will always operate without interruptions or errors.

We also cannot guarantee:

• An exact postal delivery date
• That every product will remain available
• That digital content will work on every device
• That postal carriers or customs offices will meet their estimated schedules

You still keep any product warranties or consumer protections the law gives you.

22. Limits on our responsibility

When the law allows it, Lily Almond Studio is not responsible for indirect losses caused by using — or being unable to use — our website, products, membership, shipping service, or digital content.

If we are legally responsible for a claim, the most we will normally be responsible for is the amount you paid for the specific product, membership period, or service connected to that claim.

These limits do not apply when the law does not allow them.

23. Delays outside our control

Some delays are outside our control. Examples include:

• Postal interruptions
• Severe weather
• Natural disasters
• Customs delays
• Supply shortages
• Labor disputes
• Internet outages
• Government actions

If one of these events affects an order or mailing, we may delay it, reschedule it, substitute an item of similar value, provide credit, or issue a refund when appropriate.

24. Changes to these Terms

We may update these Terms when our services, policies, or legal responsibilities change.

The current version will appear on this page with its effective date.

If a major change affects an active recurring membership, we will provide advance notice when required by law.

25. California law

These Terms are governed by California law.

If you live outside California, you may also have rights under the laws where you live. These Terms do not take away any consumer rights that the law says cannot be taken away.

26. Contact us

If you have questions about these Terms, your membership, an order, or a cancellation, please contact:

Lily Almond Studio / Dear Emily Mails Email: dearemilymails@gmail.com Website: dearemilymails.com